Return policy

Returns Eligibility

Regular Goods (Clothing, Shoes, Accessories)

All clothing, shoes, bags and accessories can be returned within 30 days after delivery. Items must be unused, unwashed, undamaged, with original tags, labels and complete original packaging intact, without stains or wear marks.

Special Goods: Underwear & Lingerie Sets

Due to hygiene requirements, underwear, bra sets and intimate apparel have separate return rules:

1. Only unopened products with intact original hygiene seals are eligible for return;

2. Returns will be rejected once the hygiene seal is torn, packaging opened or the items worn/tried on;

3. We accept returns and free replacements if you receive defective, damaged or wrongly shipped intimate apparel.

Non-Returnable Items (Apparel Category Only)

1. Custom personalized clothing with printed patterns, custom sizes;

2. Clearance final sale items marked "Final Sale" on product pages;

3. Socks, tights, hosiery and other disposable intimate hosiery.

No corrosive products are sold in our store. Check each product page for detailed return restrictions.

Return Process

1. Submit Return Request

Email customer service: service@shopusoline.com to apply for return. Please provide your order number and return reason.

· Regular clothes/shoes/accessories: follow standard return procedures;

· Underwear sets: note the product type in your email, we will send special hygiene return requirements.

2. Get Return Approval

Our team will check your order eligibility:

· Qualified regular goods: send you a Return Authorization Number (RAN) and return address;

· Qualified unopened underwear: issue exclusive RAN and remind you to keep the hygiene seal intact before shipping back. We will email you the rejection reason if your return fails to meet the rules.

3. Send Back the Goods

Pack items securely with all original tags and packaging. Underwear must stay sealed with unbroken hygiene film. Ship via trackable courier to the provided address.

· Returns for personal reasons: you cover return shipping fees;

· Returns caused by our mistakes (wrong items, damaged goods): we bear all return shipping costs.

Refunds

1. Processing Time: We will complete your refund within 10 business days after receiving and inspecting your returned items. Items failing inspection will not be refunded.

2. Refund Method: Funds will be returned to your original payment account. If unavailable, we will confirm another refund method with you.

3. Refund Amount: Refund includes product price and related taxes. Original delivery fees are non-refundable unless the return is our fault.

Damaged or Wrong Items

If you receive damaged, defective or incorrect goods, contact us within 5 days after delivery. We offer free replacement or full refund, and cover all return shipping costs.

Contact Us

For any questions about returns and refunds, email our support team at ask@soforefront.com. We are ready to assist you.